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Client Agreement
Fees and payment
Current fees are published on the Counselling Fees page and confirmed at booking. The initial session fee is $130 AUD, including a $50 booking deposit credited toward the fee, with $80 remaining due at the session. A fee change will not affect an appointment already booked unless you expressly agree. Additional chargeable work requires prior agreement on its scope and fee.
Cancellation
Cancellation or rescheduling notice must be received through an agreed booking or contact channel at least 24 calendar hours before the appointment to avoid a late-cancellation fee. Late cancellations and no-shows may attract up to 100% of the booked session fee only where lawful, fair and proportionate to actual or reasonably anticipated loss. Charges are not automatic: the practice will explain any proposed charge and its basis, considering genuine emergencies, avoided costs and rebooking. An appointment refilled for equivalent revenue will not result in duplicate session-fee recovery. If the practice cancels and cannot provide the agreed appointment, it will offer an appropriate alternative or refund any advance payment for the service not provided; no client cancellation fee applies. Unused prepaid sessions are refunded where required by law, with only expressly agreed lawful, transparent and reasonable deductions. Consumer rights and remedies also apply to completed sessions. See section 14 of the Client Agreement.